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Technician with Broken Screen

Return Policy

A LEGAL DISCLAIMER

Thank you for shopping with us. We strive to ensure that every product meets the highest standards of quality. Please carefully review our return policy before making a purchase.

1. General Policy

At HIFCO, we prioritize customer satisfaction and are committed to delivering products that meet your expectations. As part of this commitment, we have established a return policy that only permits returns in cases where the product has a defect. Please read the details below to understand the conditions under which returns are accepted.

2. Eligibility for Returns

  • Defective Products: We accept returns only if the product is defective. A product is considered defective if it has a flaw or damage that impairs its functionality or usability, which was present at the time of purchase.

  • Proof of Defect: To return a defective product, you must provide evidence of the defect. This includes photographs or videos clearly showing the issue, and a detailed description of the problem.

  • Inspection and Approval: All return requests are subject to inspection and approval by our customer service team. If the defect is confirmed, we will process the return as outlined below. If the defect cannot be verified, the product will be returned to you.

3. Non-Returnable Products

  • Non-Defective Products: Products that are not defective, including those that do not meet personal preferences or sizing requirements, cannot be returned or exchanged.

  • Custom or Personalized Items: Products that are custom-made or personalized are final sale and cannot be returned under any circumstances.

4. Return Process

  • Initiate a Return: To initiate a return, contact our customer service team at info@high-forge.com within [7 days] from the date of receipt. Provide your order number, a description of the defect, and any supporting evidence (photos/videos).

  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Returns sent without an RA number will not be processed.

  • Packaging and Shipping: Return the defective product in its original packaging, if possible. Include all original components, manuals, and accessories. You are responsible for the cost of return shipping unless otherwise specified by us.

5. Refunds and Replacements

  • Refunds: If a defective product is confirmed and returned in accordance with our policy, we will issue a refund to the original payment method. Refunds will be processed within [10 business days] of receiving the returned product.

  • Replacements: In some cases, we may offer a replacement product instead of a refund. If a replacement is requested and available, we will arrange for the shipment of the replacement item at no additional cost to you.

6. Contact Information

For any questions or assistance with returns, please contact our customer service team:

TERMS & CONDITIONS - THE BASICS

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WHAT TO INCLUDE IN THE T&C DOCUMENT

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